Union Coffee Products Inc. strives to provide excellent service and makes its best effort to meet the timing commitments detailed in this policy. Please thoroughly review this so that you know what to expect regarding receipt of your order with us.General Terms
We ship to all Canadian provinces and United States. Please contact us directly for International orders. We do not ship to PO boxes.Shipping Method
We reserve the right to use a different shipping carrier (using a comparable service) than what was selected at checkout. Orders will be shipped using our preferred provider and we are unable to accommodate shipping orders on a customer's personal shipping account.Free/Included Items
Free or bonus items included with purchase may be substituted with other items of similar value as necessary and will be shipped using the lowest cost means available.Tracking Information
We will post tracking numbers to your order at the time of shipment or as soon as they are available.Address Changes
If your order is processing and you need to change the shipment address, a redirect fee of $20 plus taxes may apply.Refused Delivery
If you elect to refuse the delivery of the items you ordered from Union Coffee Products Inc. or return items without requesting a RMA (Return Merchandise Authorization), a 25% restocking fee plus original shipping charges will not be credited.Commercial Equipment
The customer is responsible for all freight charges and duty on commercial machine shipments.Timing of Your Shipment
You are responsible for choosing the appropriate shipping method. If you have any questions about the timing of your shipment, please contact us prior to placing your order.
Damaged, Missing, Defective or Malfunctioning New Merchandise Policy
Please report damaged, missing, defective or malfunctioning merchandise immediately and no later than 5 business days of delivery.Damaged Merchandise
Items are carefully packaged to protect against damage during shipping. Please carefully inspect your package when it arrives for any shipping damage. If an item appears to be damaged, do not attempt to use it and notify us immediately so that we can begin the claims process.Missing Merchandise
Please note that we often ship orders in multiple packages. However, if items are apparently missing from your order, please report it to us immediately so we can track packages and replace the shipment if necessary.Defective or Malfunctioning New Merchandise
If any item is not working properly or if a consumable item was received expired, please contact us immediately so that we can send a replacement.